I. Validity of Terms 

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This Agreement, consisting of Terms of Service, Business Regulations, and SLA, will be effective from when the Customer has submitted a subscription to RDG Solutions and RDG Solutions approves the subscription. Even if the Customer accepts the Agreement and submits a subscription through an 

agent (including, but not limited to a family member or employee) the agent will certify that he or she has the 

proper authorization to act on behalf of the Customer contractually and legally and the Customer will certify to 

accept the Agreement and to comply with it. By accepting the Agreement, the Customer will agree to be held 

responsible for all users that will be using this Service once it is provided to them by the Customer (such as the 

Customer’s employees, branches, affiliated companies, subcontractors, clients, vendors, etc.) ensuring that they 

comply with this Agreement. 

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II. Modification of Terms 

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RDG Solutions has the right to modify the Agreement at any time. RDG Solutions will state the effective date of the revised Agreement and post it on the Website. The revised Agreement will be applied from the stated effective 

date. The Customer’s continued use of the Service after being notified of modifications will be regarded as 

compliance with the revised Agreement. However, the contents of revised Agreement that were modified 

remarkably unfavorable to the Customer will be notified individually by electronic means such as an e-message, etc. If the Customer does not raise objections to RDG Solutions within 3 days of the notification or if the Customer

continues to use the Service after the notification, it will be considered that the Customer has agreed to the 

revised Agreement from the point when the above period has been exceeded or from the point that the 

Customer continued to use the Service. 

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III. Service 

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RDG Solutions has the right to change (including but not limited to adding new functions and procedures as well as modifying and deleting existing functions and procedures) its Service at any time according to the judgment based on technology and policy. However, if RDG Solutions deems a change as important, change details may be displayed at the Service main page and notified to the Customer. The Service may be changed regularly or irregularly. 

Customer can make a proposal or provide an idea to RDG Solutions regarding the functions and procedures 

necessary for the Customer at any time. However, RDG Solutions has the right to decide on developing the 

proposal or idea based on the request frequency from multiple Customers, the possibility of the proposal or idea 

to be developed, the overall direction and suitability of the proposal or idea for development at its own discretion. RDG Solutions does not provide professional advice for legal, financial, accounting, tax or other professional 

services. Consult the services of a competent professional when you need this type of assistance. Although the 

Customer has taken counsel from RDG Solutions through all methods, procedures and details, RDG Solutions  does not have any responsibility for the veracity, legitimacy, validity, etc. of the advice that the Customer has 

acquired. 

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IV. Use of Online Services 

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Use of these Services is available through a Internet access. The Customer agrees to be solely responsible for any applicable changes including the terms of the Customer’s agreement with his or her mobile device and 

telecommunications provider, general usage, service updates, etc. RDG Solutions will not have any responsibility 

for the service errors (including but not to be limited to the following issues) that have no causes imputable to 

RDG Solutions. 

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• The availability of telecommunication services from the Customer’s provider; 

• The access to the Services at any time from any location; 

• Any loss, damage or other security intrusion of the telecommunication services; 

• Failure to transmit any data, communications or settings connected with the services; 

• Any disclosure of information to third parties.

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V. Data Protection and Management 

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The Data (hereunder “Data’) refers to any material (including but not limited to data, post, software, music, sound, photo, graphic, message) and any additional material that is created through combining, modifying and recalculating those materials that were uploaded, posted or saved in the Service Website while the Customer was using the Service. RDG Solutions has realized the industry standard system and procedure to protect Customer’s data and to prevent unauthorized access to Customer’s data. The Customer’s data may be stored and processed

at a region or country where RDG Solutions or a RDG Solutions representative is maintaining and managing data server facilities. RDG Solutions can provide the Customer’s data to an organization that has requested for it or

open it to the public without giving prior notification to the Customer if ordered to by a warrant of an investigative agency, a court’s ruling or decision, or an applicable law. 

RDG Solutions provides customers with the ability of data deletion to delete the data, and the data is generally deleted, however, RDG Solutions may have stored the deleted data and it might still remain in the backup server.

If data is lost, RDG Solutions is unable to know which customer data is more or less important, or what data is more or less important among certain customers. RDG Solutions manage customer data through certain procedure with the same level of attention regardless of the importance or priority of the stored data; Even if loss or modification of data was generated during RDG Solutions feature upgrades, system maintenance and replacement, data migration, and other actions relating to the day-to-day service as part of typical maintenance, regardless of the data's importance or priority. The Customer is responsible for any lost or unrecoverable data caused by the Customer’s mistake or negligence of its management. Possibility of error occurrence. Computer software can confront errors and/or unexpected results during use as a result of a bug or inaccuracy in development. For that reason, RDG SOLUTIONS may also unexpectedly face similar errors when entering, saving, or calculating data. If a user notices any kind of error or discrepancy of use in the software, it is important that they inform RDG Solutions team immediately so as to have it tended to promptly. In the event that RDG Solutions has already noticed the error,

it will continue to be handled in a timely fashion. In some cases, this may result in delays. The Customer will agree not to use, nor permit any third party to use the Service to upload, post, distribute, link to, publish, reproduce, or transmit any of the following. If the following Content has been posted, RDG Solutions can delete the relevant Content immediately based on its judgment. Illegal, fraudulent, defamatory, obscene, pornographic, profane, threatening, abusive, hateful, harassing, offensive, inappropriate or objectionable information or communications of any kind including any conduct that was not mentioned above that would encourage flaming others, or criminal or civil liability under law; RDG Solutions can monitor or collect any data to protect RDG Solutions and its Customers or to operate the Service properly. RDG Solutions, in its sole discretion, may refuse to post, remove, or refuse to remove, any data, in whole or in part, alleged to be unacceptable or undesirable, inappropriate or in violation

of this Agreement. 

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VI. Community Forums 

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RDG Solutions’s Service may include a blog, online community, social news website, Q&A search engine, social networking sites, etc. (hereunder “Community Forums”) that users of the Service and the public can exchange information. RDG Solutions is not responsible for the accuracy of other users’ Content in these community forums. Users may take Content that was posted by the Customer in these community forums to sites that are hosted and maintained by third parties or may post hypertext links to it for which RDG Solutions is not responsible. Despite of the first and third clause of this Article, if the Content that is against the public interest such as to severely harm the reputation or credibility of a specific individual or corporation or if the Content that is against public order and good morals is posted to these community forums, RDG Solutions can delete the Content based on its own discretion or upon request of a specific individual or corporation. Any Content that is provided to other users in these community forums will be subject to the Terms of Service and Privacy Policy of these community forums. 

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VII. Payment 

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Payment: The Customer will make a payment for RDG Solutions Service monthly, quarterly or yearly. 

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Payment method: Customer will pay using the payment method and the currency unit designated by RDG Solutions unless agreed otherwise. 

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Tax included: Since the Customer will be responsible for all applicable taxes (including but not limited to VAT) according to their governing bodies.

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Withholding tax: The total payment amount to be paid by the Customer will be based on the final amount to be received by RDG Solutions through a payment method such as a bank, credit card company, 

Payment Gateway, PayPal, etc. that was designated by RDG Solutions. 

The Customer will be responsible for the amount that will be paid to the tax authorities of the Customer’s country 

for the relevant payment. 

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VIII. Cancellation and Termination 

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Termination: Service will be terminated automatically on the expiration date if the Customer does not renew the contract by paying the relevant fee on a monthly basis or for the prepayment period. 

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Service Period: The expiration date of the account will be determined by the first using date regardless of payment day and payment method of the customer. 

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Cancellation by Customer: The Customer can cancel the use of the Service at any time without any refund. 

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Cancellation by RDG Solutions: RDG Solutions can cancel the Service at any time for any reason while 

providing the Service. In this case, RDG Solutions will notify the Customer of the Service cancellation 

at least 30 days prior to the actual cancellation. The notification will be sent either via email or by posting the 

relevant contents on the main page. However, the Service can be cancelled immediately if the Customer 

has violated the Agreement. 

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Customer data backup: The Customer can request backup data prior to terminating or cancelling the Service. 

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Data disposition after cancellation: RDG Solutions will not be responsible for storing data of the Customer once 

Service has been cancelled or terminated. RDG Solutions internal policy is to delete data, including data that has 

not been deleted, of a former Customer 6 months after Service cancellation or termination. 

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IX. Suspension 

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RDG Solutions can suspend Service after sending a notification to the Customer through electronic means such as an email, etc. if the Customer violates the Agreement or if there is the Customer internal dispute 

regarding Customer data ownership. RDG Solutions can suspend Service at any time in case it is necessary 

for conducting scheduled or irregular system checks, urgent security reason, or other reasons that are necessary 

for Service provision. RDG Solutions has no liability of compensation for any damage occurred to the Customer as a result of the suspension. 

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X. Exemption and Restriction 

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Force majeure: Both parties of the Agreement, Customer and RDG Solutions, will not be responsible for any 

nonfulfillment of the Agreement that occurred as a result of an event beyond the control of both parties such as a natural disaster, war or terror, riot, labor problems, governmental actions, Internet service error, 

Denial of Service (DoS) attack, etc. 

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XI. Consent 

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Customer will be in full agreement with all documents such as the Terms of Service, Business Regulations and SLA which compose the Agreement by subscribing to the Service. 

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Interpretation of contradicting terms: If a discrepancy occurs between the documents which compose the Agreement and Service Website, the order of priority will be as follows: (1) The webpage displaying the price policy, (2) Business Regulations, (3) SLA, (4) Terms of Service. 

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XII. Contact Information 

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If you have any questions about our collection, processing your personal information, or feedback, please contact us: 

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Phone: +855 077 911 187 

Email: info@rdgsolutions.net 

RDG Solutions is always your reliable partner! 

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Website Owner Information: 

Company Name: RDG Solutions Co., Ltd. 

Address: #P10 - Street 1711A Kraol Kou, Km Nº 6,Russey Keo Phnom Penh, Cambodia 

Business Registration Number: K008-901701570 

Issue Date: 15/03/2021 

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